Laboratory Manager

​​Job reference: #19428

Brand: QML Pathology

Location: 16 - 18 Oxford Street, Hyde Park QLD 4812 (Townsville Specialist Medical Centre)

Work type: Full Time (Permanent) 38 hours per week

Schedule: Rotating roster between 7am - 8pm Monday to Friday, 8am – 3pm Saturday and on call as required.

Why You Will Be Excited About This Role

At Healius, we all have one thing in common: we are passionate about making a difference to the health of Australians. And right now, there’s never been a more exciting time to join us. As we continue our transformation into a stronger, more agile organisation, we are focused on delivering excellent customer and patient experiences, smarter ways of working, and providing a great place to work.

Based in the beautiful coastal community of Townsville, this role offers a unique opportunity to lead a small, high‑performing laboratory where your leadership and scientific expertise will have a genuine, positive impact. This is a hands‑on Laboratory Manager role, ideal for someone who enjoys combining people leadership with active scientific work and true ownership of day‑to‑day operations.

Reporting to the Regional Laboratory Area Manager, you’ll lead a close‑knit team in a dynamic environment, managing shifting priorities and ensuring the laboratory consistently delivers safe, accurate results for the Townsville community. It’s a role well suited to someone who values accountability, enjoys solving problems as they arise, and is motivated by seeing the direct impact of their leadership and decisions in a regional setting.

About Us 

QML Pathology is a Healius business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

As Laboratory Manager, you’ll take ownership of the day‑to‑day operations of the Townsville laboratory, leading a small team while remaining actively involved in hands‑on scientific work within a multi‑disciplinary environment.

Key responsibilities include:

• Lead and support a small team of Medical Scientists and Laboratory Operations staff across Biochemistry and Haematology/Coagulation/Blood Bank.
• Prioritise workflows to meet client requirements and ensure results are delivered within agreed turnaround times.
• Liaise with senior staff and Pathologists regarding unusual or abnormal results.
• Oversee laboratory equipment performance, including routine maintenance and troubleshooting.
• Maintain and review laboratory documentation to ensure procedures remain current and compliant.
• Promote a safe, quality focused working environment aligned to regulatory and accreditation standards.

What Type of Person Will Be Successful

To be successful in this role, you’ll be an experienced Scientist who values ownership and accountability in a small, multi‑disciplinary laboratory setting. You’re comfortable working calmly under pressure, highly organised in your approach, and confident making decisions that protect quality, safety, and turnaround times.

You will need to meet the following criteria:

• Bachelor of Science (Medical Science) or other AIMS accredited equivalent qualification.
• Minimum 2 years’ experience working in a multi-disciplinary scientific role.
• Demonstrated ability to communicate clearly and professionally with laboratory teams and clinical stakeholders.
• Proven experience prioritising competing tasks to meet turnaround times in a busy, time critical environment.
• A practical, solutions focused approach with strong attention to detail and sound problem-solving skills.
• A strong commitment to confidentiality, integrity, and appropriate scientific judgement.

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

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Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity and Inclusion

QML Pathology  is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email careers@healius.com.au.

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.