Medical Laboratory Manager - 002

Medical Laboratory Manager - Open to Caymanians and those without immigration restrictions only.

REPORTS TO:    Director of Support & Ancillary Services
CLASS:               Full-Time
                            (The Employee is required to work as scheduled, including days, nights, evenings,
                             weekends, on-call and Public Holidays.)
TYPE:                   Salaried

PRIMARY ROLE:
The Medical Laboratory Manager is responsible for overseeing the daily administrative, technical, clinical
and operational functions of the clinical laboratory.
This role includes supervision of personnel, quality assurance, regulatory compliance, equipment
management, and laboratory testing. The manager ensures efficient workflow, maintains high standards
for patient care and laboratory testing, and promotes a culture of safety and continuous improvement.
RESPONSIBILITIES:
1. Operational Oversight

• Coordinate the daily operations of the clinical laboratory to ensure timely and accurate testing.
• Ensure the laboratory maintains appropriate physical conditions, instrumentation, and resources for
   all testing activities.
• Select and verify test methodologies appropriate to the clinical use and intended performance.
• Perform clinical testing and phlebotomy when necessary.
• Maintain the Laboratory’s preventative maintenance schedule for all equipment.

2. Quality & Compliance
• Establish and maintain a quality control program to ensure accuracy, precision, and reliability of test
   results.
• Enroll and maintain participation in proficiency testing (PT) programs in accordance with the services
   offered.
• Investigate technical incidents, resolve problems, and ensure corrective actions are implemented
   and documented.

•  Ensure patient results are not reported until all corrective measures are complete and systems 
    meet performance criteria
•  Maintain compliance with all regulatory requirements (e.g., CPAM, HPC regulations).
•  Develop and maintain laboratory policies, procedures, and infection control protocols.
•  Participate in hospital-wide Continuous Quality Improvement (CQI) and Joint Commission 
    International (JCI) activities.
•  Maintain the department’s QPI dashboard.

3. Personnel Management
• Supervise day-to-day activities of laboratory personnel.
• Develop and manage staff schedules to ensure adequate coverage.
•  Oversee the recruitment, orientation, and training of new staff.
• Conduct performance evaluations.
•  Identify training needs and ensure staff receive in-service education and competency 
assessments.
• Re-evaluate personnel competency if testing methodologies or instrumentation change.
•  Establish a departmental structure that clearly defines responsibilities, authority, and 
accountability.
•  Foster effective communication and collaborative working relationships within the team and 
across departments.

4. Technical Support & Administration
•  Serve as a technical resource to laboratory staff, providers, and other stakeholders.
•  Liaise with engineers, vendors, and company representatives to maintain optimal equipment 
    function and system performance.
•  Act  as  the  Laboratory  Information  System  (LIS)  administrator,  managing  user  access, 
    troubleshooting, and coordinating system updates.
•  Configure and maintain Orchard LIS settings, including test builds, interfaces, reporting 
    format, and instrument connectivity.
•  Serve as the primary liaison between the laboratory and Orchard Software for support requests, 
    escalations, and system enhancements.
•  Collaborate with IT to align LIS functionality with clinical and operational goals.
•  Provide LIS training and onboarding to new staff and ongoing training for existing users.
•  To supervise and complete (when necessary) the monthly payroll information for HR and Finance as 
    outlined. 

OTHER DUTIES:
•  Performing special projects and related duties as assigned by the Director of Support and 
    Ancillary Services.
•  To cover Medical Laboratory Technologist functions when staffing levels are reduced that the 
    need to step in is apparent to maintain appropriate levels of service.

PARTICIPATION IN COMMITTEE ACTIVITIES:
The employee, as part of his/her job description shall take part in the activities of any committee 
that he/she is assigned by his/her supervisor and is expected to attend all scheduled meetings. The 
employee further agrees to be an active participant in assigned activities related to Doctors 
Hospital attaining and maintaining Joint Commission International (JCI) Accreditation.

QUALIFICATIONS / KNOWLEDGE REQUIREMENTS:

• Bachelor’s degree in Medical Technology or similar.
• Master’s degree preferred.
• Certification in Supervisory Management preferred.
• ASCP Certification preferred.
•  Licensed Medical Technologist and eligible for registration with the Council for Professions 
    Allied with Medicine (CPAM)
• Strong organizational skills and ability to prioritize under pressure.
• Excellent verbal and written communication.
• Knowledge of LIS, hospital systems, and regulatory standards.
•  Proficiency in the use of laboratory equipment, testing techniques, and information systems.
•  Current certification in Basic Life Support (BLS) required by starts date.

ACCOUNTABILITY:
The Medical Laboratory Manager will be accountable to the Director of Support and Ancillary Services with secondary reporting lines to his/her designate.

ADDITIONAL SKILLS & ABILITIES:
• Superior customer service skills to deal with patients, families and hospital personnel. Docusign Envelope ID: 
• Must be able to assess situations, identify issues/problems and prioritize duties.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS:
• Requires heavy lifting: minimum of 15 pounds.
• Requires standing for long periods of time.
• Requires ability to work in fast paced environment.
• Requires flexibility and team work approach. Must be willing to work in any area.
• Requires positive personality and consistent interpersonal skills.
• Requires professional dress and appearance. Well-groomed, with minimal perfume.
All requirements may be modified to reasonably accommodate individuals with disabilities.