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Head of Digital Value Office (Electronic Laboratory Services Pty) #1172414 - #1174499

Pty
20 days ago
Full-time
On-site
Gauteng, South Africa

Introduction

At Lancet Laboratories (Electronic Laboratory Services Pty Ltd) we recognise that results are achieved through attracting, developing and retaining the best people. We support the attainment of equal opportunity progress, and believe that people are the spirit to us accomplishing our strategic goals.

An exciting opportunity has presented itself to appoint a suitably qualified candidate into the position of a Head of Digital Value Office. This position is based at Electronic Laboratory Services Pty Ltd in Richmond, Auckland Park (JHB Central).

POSITION SUMMARY: The Head of Digital Value Office is responsible for the establishment of enterprise- grade Governance, Risk and Compliance (GRC), Project/Program/ Portfolio Management (P3M), and IT Policy/Standard Operating Procedure frameworks across all digital initiatives. The position is a strategic control function ensuring investment delivers measurable business value rather than technology for technology's sake. The role governs the five pillar heads (Solution Delivery, Data, Business Applications, Infratsucture/Cyber Security, Customer Relations) through disciplines portfolio visibility, financial oversight, and risk management, while ensuring all IT policies and SOPs meet POPIA, HPCSA, and ISO 27001 standards.

 

 

 

 

Duties & Responsibilities

The job holder will be required to:

Governance, Risk and Compliance Architecture

  • Establish the Digital Value Office as the central governance authority for all IT investments, reporting directly to the CDO with dotted-line accountability to executive leadership.
  • Oversee the design and implementation of enterprise P3M methodology providing real-time visibility into the portfolios across all five pillars.
  • Oversee and execute the implementation of stage-gate governance with formal monthly project and financial reviews, ensuring no expenditure exceeds R100,000 without validated business cases.
  • Own the IT compliance framework covering POPIA (patient data protection), HPCSA (clinical systems), ISO 27001 (information security), and financial control standards.
  • Maintain the Integration Risk Register specifically tracking vendor lock-in risks and mitigation strategies.

Project, Program and Portfolio Management

  • Maintain accurate Green/Yellow/Red status on all concurrent workstreams including LIMS replacement, ERP implementation, infrastructure modernisation, application development, and data migration.
  • Oversee the validation of all business cases, track CAPEX and OPEX expenditure, manage benefits realisation, and prevent scope creep.
  • Exercise commercial oversight of all major vendors (LIS providers, Huawei, telecommunications) ensuring contract compliance and SLA enforcement.
  • Identify and resolve cross-pillar dependencies, particularly between Infrastructure (prerequisite) and Application teams (dependent), to prevent revenue-at-risk scenarios
  • Manage the production and delivery of weekly executive dashboard showing true project health with empirical evidence, rejecting "watermelon" reporting (green status concealing red problems).

IT Policies, Standards and Standard Operating Procedures

  • Develop and maintain IT Governance Framework, Change Management Policy, Information Security Policies aligned to CISO requirements, and Software Development Life Cycle standards.
  • Govern across all 5 pillar heads the various processes pertaining to SOP documentation for all systems prior to production release, ensuring clinical workflows are documented and validated.
  • Conduct quarterly policy adherence reviews with authority to block deployments lacking required documentation or security sign-off.
  • Establish and maintain Single Source of Truth for all project documentation, Architecture Decision Records, and vendor contracts.

Business Value Realisation and Financial Discipline.

  • Ensure every project defines measurable KPIs (for example: "reduce clinician churn by 15 percent" rather than "deploy CRM").
  • Enforce cost optimisation through rigorous vendor selection governance and contract negotiation oversight, achieving mandated savings versus Western vendor pricing.
  • Chair monthly Digital Investment Committee evaluating new expenditure requests against strategic priorities and existing portfolio capacity.
  • Exercise authority to recommend project termination when business cases fail or benefits prove unachievable.
  • Stakeholder Alignment and Executive Enablement.
  • Translate between clinical stakeholder requirements (pathologists, medical practitioners, patients) and technical delivery teams, ensuring governance enables rather than obstructs delivery.
  • Prepare all materials for IT Steering Committee and Board Technology Committee meetings including risk registers, decision requirements, and financial status.
  • Manage executive-level vendor relationships ensuring commercial alignment and effective escalation management.
  • Govern the April leadership transition ensuring governance structures remain stable and documented

Desired Experience & Qualification

EDUCATION AND QUALIFICATIONS

  • Preferred: Relevant Honours/Master's degree in Business Administration
  • Relevant Degree in Computer Science, Information Systems, Engineering or Project Management
  • ITIL Foundation certification
  • Professional certification in project management (PMP, PRINCE2 Practitioner, or Agile PM)

 

REQUIRED EXPERIENCE

• Minimum fifteen years' experience in IT governance, portfolio (including people) management, and enterprise program delivery which incorporated experience in:

• Governing complex vendor transitions or separation programmes • Healthcare sector including hospital groups, pathology laboratories, or clinical systems 

• Managing external audits with clean findings

RELEVANT KNOWLEDGE

• Deep expertise in ERP ecosystem governance including FI/CO, MM, IS-H, and HCM modules, with experience of upgrade and migration programme oversight.

• Demonstrable leadership of Digital Value Office or PMO function in complex, regulated environments

• Demonstrable vendor commercial management experience including contract negotiation, SLA enforcement, and multi-vendor governance.

• Practical experience implementing ISO 27001, COBIT, or equivalent IT governance frameworks

• Proven financial governance capability including business case development, CAPEX/OPEX management, benefits realisation, and investment appraisal for large portfolios

• Track record establishing PMO or Digital Value Office functions from inception (greenfield)

Package & Remuneration

Negotiable, dependant on experience and qualifications